Why it’s important
The sooner we get a working product or service into the hands of users, the sooner we can iterate, provide real value, and improve the service based on user feedback. Test with users and gather feedback regularly to reduce the risk of delivering the wrong thing. Deliver value incrementally and frequently.
What to consider
- Have you determined what you can deliver that delivers customer value, otherwise known as a minimum viable product (MVP)?
- How do you collect user feedback and support requests?
- Do you have enough staff to keep improving the service?
- Are you tracking bugs and feature requests?
Toolkit: Principles and practices worksheet
Capture info as you work through each of the principles.
Get in touch with the DoIT Interoperability Team to start your interoperability project.
Put this principle into action
In the early stages,
- Focus on improvements that have the most value
- Ensure the individuals designing and developing the service communicate closely and regularly
As you progress:
- Keep a prioritized list of features and bugs.
- Share usability, unit, and code testing findings and recommendations with leadership
- Find a functioning MVP that solves a core user need as soon as possible
- As the development of the service evolves,
- Make sure you have the capacity, resources and technical flexibility to iterate and improve the service frequently
- Collect user requests and issues to identify needs gaps and improve the service
- Document user support and operational processes per DoIT’s Operational Framework
Dig deeper into this principle
Contact the Project Management Office for help managing the development of your service. Contact Systems Engineering and Operations for help planning for and operating your service.
Please send feedback to the DoIT Interoperability Team. We welcome your input!