5. Build a diverse team and assign a leader

Why it’s important

Diverse perspectives and skill sets help us explore new ideas, prioritize the right things, and look at problems in different ways. Put in place a multidisciplinary team that can create and operate the service in a sustainable way, led by a leader with decision-making authority.

What to consider

  • Who is/will be assigned to the team? Are there any knowledge or perspective gaps that need to be filled?
  • Does the team have the resources they need to ensure the quality of the service or product?
  • Has a leader been assigned? Do they have the authority to make business, product, and technical decisions?
  • Who will be held accountable for the success or failure of the overall service or product?

Toolkit: Principles and practices worksheet
Capture info as you work through each of the principles.

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